Apply to the application: "Parking Timer - Personalized Parking Assistant to help you save money".
Contact Us
If you encounter problems or need assistance, please contact us through any of the following methods:
Please try to follow the "Report Problem Template" below when sending your email so that we can quickly locate and solve the problem.
Report a Problem: Information to be provided (Template)
To speed up the process, please include the following information when submitting your issue:
- App name and version: Parking time - version number (e.g. v1.2.3, or check "Settings/About" in the App).
- Device model and system version: e.g. iPhone 12, iOS 17.0, available in "Settings > General > About".
- When the problem occurred: e.g. 2025-11-30 14:05 (including time zone).
- Steps (reproduced steps): Clearly lists the specific buttons you clicked and the order in which you clicked them.
- Expected vs. actual results: e.g. "I was hoping to receive an alert, but didn't (actual)".
- Whether notification/camera/photo permissions are enabled (status in Settings).
- Whether saving photos to system albums is allowed (if photo issues are involved).
- Attachments: Relevant screenshots/recorded screenshots/taken QR codes/screenshots of error alerts, etc. (please attach images or zip files).
Common Problems and Self-help Troubleshooting
1) Not receiving alerts (local notifications)
- Check if system notifications are allowed: Settings → Notifications → Parking Time → Enable "Allow Notifications".
- Check if "Do not disturb/focus mode" is enabled: Focus mode may prevent notifications from arriving.
- Check if in-app reminder policy is enabled and threshold is set.