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Memo: Membership Terms + Cancellation Enforcement (Front Desk)

Step-by-Step Procedure:

Cancelling Memberships

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Why this memo

We need consistent sign-up terms and a consistent cancellation process. This protects members and keeps ParkFit billing and contracts clean.

Sign-up terms (say this clearly)

• Membership continues until cancelled in writing.
• Verbal requests are not cancellations.
• Cancellation needs written + signed notice with an effective date 30 days out.
• Minimum term must be completed as an active, dues-paying member:
  • Monthly: 2 months
  • Annual: 12 months
  • Holds/freezes do not count towards fulfillment
  • Cancellation is not automatically based on usage; written notice is required to end contract.

Signatures and disclosures (at sign-up)

Confirm the member understands:

• Ongoing membership and written cancellation.
• 30-day notice.
• Minimum term rules above.
• Release and Hold Harmless applies to injuries or incidents related to participation and facility use.
• Abiding by ParkFit policies

Answer questions before they sign. Do not rush.

Cancellation rules (what we enforce)

Only cancel when we have written + signed notice, we apply 30-day notice, and the member has met the minimum term.

Before you cancel (required)

Get written + signed cancellation via: