🏠 GEM Resource Hub · 📚 Library · 📘 Playbooks · 🗺️ What's Your Market Worth? · 📅 Book a Call
Who builds the GEM Resource Hub, what RocketLevel Commercial does for restoration contractors, and what a running program produces. Five minutes of video, or read on.
The GEM Resource Hub is a free library of playbooks, tools, and templates for running a restoration business, A to Z, with the most depth on building commercial revenue. It is organized around four playbooks: Commercial, Residential, Production & Operations, and Exit & Enterprise Value. It is produced by Andy Neiman, VP of Partnerships at RocketLevel Commercial, with the RocketLevel team and outside research. RocketLevel is a bolt-on inside sales team that strengthens commercial pipeline for restoration contractors, from single-market operators to multi-location groups.
Pages are built on published standards and industry research: Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards including the S500 for water damage and the S520 for mold, OSHA and EPA regulations, state statutes and licensing rules. Two industry surveys carry most of the benchmark numbers: the Restoration Industry Association (RIA) Cost of Doing Business Report, a free download from the RIA, and the annual State of the Industry Report from Cleaning & Restoration (C&R) Magazine, powered by KnowHow, which you download through a sign-up form.
Andy has spent more than fifteen years inside restoration, leading partnerships, operations, sales and marketing across some of the largest contractor networks in North America. The wider RocketLevel leadership team carries decades in the trades between them.
What he saw, over and over: the operators who win commercial have a system behind the work. Budget and grit help. The system is what keeps the calls going out the week every crew is on a water job. That is the argument this library is built on, and it is why the deepest shelves here are commercial.
Who is this for?
Restoration owners and the people who run the work with them, from a one-truck shop to a multi-market company: office, field, estimating, sales and leadership. Start at the GEM Resource Hub home page: find where you stand, open the playbook that fits, put two weeks of work on a board, and check it every quarter.
What is RocketLevel Commercial, and what does it do?
A bolt-on inside sales team for your commercial side. We build and run the commercial sales engine inside your business: the targeting, the intelligence, what the commercial work in your market is worth, the daily outbound by real people, and the disciplined follow-up that gets you in front of property managers, facility directors, and owners. We do the chasing. Your people stay the face across the table, closing deals and building relationships, whether that is a dedicated commercial rep or you.
Do I have to be a customer to use the GEM Resource Hub?
No. The GEM Resource Hub is free and open. When you want the commercial engine built and run for you, that is when a conversation with RocketLevel Commercial makes sense.
Why does so much of GEM point toward commercial?