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Hi, I’m DJ. 👋
I build the systems behind good customer experiences, onboarding programs, training, and the data infrastructure that makes performance visible.
Over the past decade I've worked across customer support, team leadership, and SaaS operations. Most recently at Avetta, I built a KPI reporting system from scratch, redesigned our onboarding program into a competency-based model, and took ownership of a 30-person team that was at risk of being cut, bringing their performance back above target in three months with no playbook to start from.
I like solving problems that don't have a clear answer yet. Give me ambiguity and I'll usually come back with a system. Below are a few projects that show how I actually think and work, not just what I say I can do.
I'm currently exploring roles in Customer Success, Onboarding, Enablement, and Operations. If any of this resonates, I'd love to connect.
Supplier Support KPI Dashboard & Performance Reporting
Built from raw, unstructured Salesforce data with no existing reporting process.
Onboarding Training Redesign Case Study
Rebuilt a lecture-heavy 30-day program into a staged, competency-based model.
1:1 Coaching Approach (Call-Based Performance Coaching System)
Root-cause coaching framework using Skill vs Will diagnosis and the Five Whys.
Couch to 5k Instructional Design Sample Work
A self-directed sample applying the same competency-based design thinking to a topic outside of work.