This guide covers Electronic Prescribing of Controlled Substances (EPCS) setup, specifically activating two-factor authentication (TFA) with the DUO Mobile app. This step only applies if you prescribe controlled substances. If you don't, you can skip this resource.

TFA with DUO is required both to activate EPCS and every time you send an electronic prescription for a controlled substance afterward.

Before you start

Complete Identity Proofing (IDP) first. DUO activation happens after IDP, not before.

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An admin needs to initiate this first. A Klinic admin has to start EPCS/TFA activation in the DoseSpot Admin Console before you can begin your own activation. If you haven't been notified that this is ready, check with [email protected] before starting.

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The email that starts this step

After you complete IDP, allow about 24 hours for Klinic to initiate EPCS/TFA activation on their end. This isn't immediate, since it takes a manual step on Klinic's side before you can begin.

Once that's done, you'll receive a second email from Healthie Support with the subject line "E-Rx: TFA (Duo Mobile) Set Up," linking to a "How-to: Activate TFA for EPCS" article. That email is your cue that this step is ready. It's the same process covered below, just delivered through a different resource link.

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The email you will receive to start this process is below

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Setting up DUO Mobile

Activating DUO Mobile for EPCS has its own initial setup process, covered in the steps below.

1. Navigate to the client's profile and start TFA activation

Once your identity proofing is complete and a Klinic admin has initiated EPCS/TFA on their end:

1. Navigate to the client's profile > E-Prescriptions > Order and manage.

1. Click the Notifications (bell) icon in the top right > Complete TFA Activation.

Screenshot: notification bell showing "Complete TFA Activation."