At the end of each billing period, this is usually on the second day of the new month, the system will generate all your CDR's and Service Report and is accessible to you for download from our FTP server. You can access the FTP server by connecting to:
data.atomtelecom.com.au:21
Your username can be found in the Atomic portal over at Profile > Company Info > FTP Server Login. The password is the same password as the Atomic portal.
<aside> 💡 You will need to use an application like Filezilla to connect to the FTP server for file retrieval.
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Should you have any issues accessing the FTP server, please contact our support team at [email protected] for assistance.
<aside> ❗ File Name Conventions
Filenames are named in this convention - type-month-year.csv . Typically you will see a filename such as this cdr-02-2023.csv.
From November 2022 onwards, you will see that the cdr and service files have an additional prefix. Example: cdr-02-2023-v2.csv. This is the same cdr record for that billing month, however, it does include additional columns to identify the record belonging to a specific customer.
This is mainly to assist you with identifying which of your customer made that record and may assist with injecting this file to your billing platform.
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To download this FTP client, please follow this link here -
Download FileZilla Client for Windows (64bit x86)
Click on the Site Manager icon as shown below:
In the Protocol setting, you will need to select FTP.
In the Host field, enter Atomic’s FTP server address which is data.atomtelecom.com.au
For Port, please ensure you use port 21
For Encryption, select Use explicit FTP over TLS if available
In Logon Type, select Ask for password