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In this section, you will find all the information about the administrative portion of the Atomic portal, from how to create additional users to customising your very own white label portal for your end customers.

Atomic Portal Settings

Low Balance Notifications

Change your Atomic password

FTP Access

Creating a Sub User

Dark / Light mode

Customise User Experience

Hosted Portal - White Label

Custom SMTP Setup

Setup a Custom Domain

Create a User for White Label Portal

Reporting

CDR Reporting

Error Codes in CDR Reporting

Summary Report

Active Calls

Service Charges

Support Matrix

Billing

Invoices

Top-Up Account Balance

Understanding the raw CDR from FTP

Understanding the Service Report from FTP

Understanding the Mobile & NBN CDR File

Understanding the Hosted License Fee CDR

Understanding the SMS Usage CDR

Tariff Codes

Customer Management

Customers

Creating a New Service

2FA for Atomic

Change an Account’s Service Plan

SMS

Receiving SMS

Replying SMS directly on the Atomic platform

Receiving SMS on your Email using Microsoft Flow

Sending & Receiving SMS (iOS)