Updated: August 27, 2026
Thank you for using MyNow. If you encounter a problem or want to share feedback, contact us through the channel below.
Support email: [email protected]
When reporting an issue, please include your device model, iOS version, App version, steps to reproduce the problem, and necessary screenshots. Do not send unnecessary sensitive information.
MyNow needs Microphone and Speech Recognition permission to begin a practice. Open iOS Settings > Privacy & Security > Microphone or Speech Recognition and allow MyNow to use the required permissions. If the selected language model is not installed, iOS may need a network connection to download Apple’s language asset.
No. MyNow transcribes microphone audio on the device and does not send audio to the AI endpoint. When AI is configured, MyNow sends text and related speech context to the endpoint you selected to generate live structure guidance or a review. The provider’s own terms and privacy policy apply.
Yes. Without an AI provider, MyNow can still provide on-device transcription and a transcript-first practice mode. AI scores, suggestions, and model answers require a completed AI request.
Practice records are stored in the App’s local data on your device. You can turn off “Save transcript to practice history” in Settings > Practice Preferences and delete records from Practice History. API keys are stored in the iOS Keychain.
Check that the endpoint URL, model, and API key are correct, and that the selected provider is reachable. If a provider returns an incomplete response or the network times out, the practice is not interrupted and you can retry the review later.
User Agreement: MyNow Terms of Use
Privacy Policy: MyNow Privacy Policy
Apple Standard End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/