Need help with ScanScout? We're happy to help.
Email [email protected] — we usually reply within 2–5 business days.
Is ScanScout really free? Yes. Scanning every supported QR and barcode type, your scan history, the link-safety check, scanning from a photo, creating your own codes, and themes are all free, forever — no ads, no subscription. A single one-time Pro unlock adds batch scan, folders & tags, and CSV / JSON export.
I reinstalled or switched devices — how do I get Pro back? Open the app → Settings → Restore Purchases (also on the unlock screen). Pro is a one-time purchase tied to your Apple ID / Google account, so it restores for free.
Does ScanScout collect my data? No — the app works entirely offline and collects nothing. See our Privacy Policy
How do I delete my scan history? Everything is stored only on your device. You can delete individual scans, or clear all history, from the History screen.
The camera won't scan, or it's asking for permission. ScanScout needs camera access to scan codes. If you declined it, turn it on in Settings → ScanScout → Camera (iOS) or Settings → Apps → ScanScout → Permissions (Android).
A scanned link showed a warning — what does that mean? Before anything opens, ScanScout checks links on your device for common scam signals (lookalike addresses, raw IP addresses, link shorteners, insecure sites) and shows you the full address. You decide whether to continue.
Email **[email protected]** with your device model and OS version, and we'll take a look.