PillHarbor is designed to make a medication routine easier to see and record. If something does not work as expected, use the PillHarbor Support page to send the device model, iOS version, and a short description of what happened. Do not include medication names, dosage details, or other sensitive health information in a support message.
Email: [email protected]
Support page: Support - PillHarbor
We aim to respond within two business days.
Open PillHarbor’s Reminder Confidence screen and check notification permission, the next scheduled alert, and the test reminder. Also review Settings › Notifications › PillHarbor on the iPhone. Focus modes, Notification Summary, sound settings, battery state, and a powered-off device can affect how iOS presents an alert. PillHarbor schedules local notifications, but iOS controls final delivery.
Yes. A medication can follow fixed daily times, selected weekdays, a repeating interval, active-and-break-day cycles, or an as-needed routine without automatic reminders. Review the next scheduled times before saving any change.
Taken records the actual time and reduces tracked stock by the dose amount. Snooze moves that reminder to a later time. Skip records that the dose was skipped; adding a reason is optional. If you are unsure what to do about a medication or a missed dose, contact a clinician or pharmacist.
Enter the current quantity and low-stock threshold for a medication. Each Taken entry subtracts the recorded dose amount. Skipped and not-logged entries do not reduce stock. Stock tracking is a convenience calculation, so compare it with the physical supply before making plans.
Open Settings › Export & Backup. A PillHarbor backup can be imported later, and CSV creates a readable history export. These files may contain sensitive medication information; store and share them carefully. PillHarbor does not create an automatic cloud backup.
Open Settings › PillHarbor Pro or the purchase screen and choose Restore Purchases while signed in to the Apple Account used for the original purchase. Apple and RevenueCat verify the entitlement. Restoring does not create a new charge.
Subscriptions are managed by Apple. On iPhone, open Settings › your name › Subscriptions, choose PillHarbor, and follow Apple’s controls. Deleting the app does not cancel a subscription. Refund requests are handled by Apple at https://reportaproblem.apple.com/.