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Sent by a restoration contractor, under their own name and logo. Who it is for: Property and facility managers. When to send it: Offer it on the first call. It is the plan the building walk produces.
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EMERGENCY PLANNING
[ Your logo ]
Commercial Emergency Response Plan
Your building's shut-offs, contacts, priorities and first moves, written down before a loss so your team can act in minutes. It works alongside your evacuation plan, not in place of it.
What your plan includes
- Emergency contacts and your 24/7 dispatch line, [emergency number], in one place
- Shut-off locations for water, power, gas and HVAC, plus the sprinkler riser and alarm panel, photographed and labeled
- First moves by loss type: water, fire and smoke, storm
- An escalation path: who calls, who decides, who documents
- Access and after-hours entry notes so crews are not held up at the door
- A restoration partner briefed on your building before anything goes wrong
- Priority areas to protect first: server and records rooms, life-safety equipment, high-value inventory
- Who can authorize emergency work and spending, with a named contact
- Key outside numbers: fire, police, nearest hospital, utilities, and trades such as your electrician, plumber and sprinkler contractor
- Insurance and claim contacts: carrier, policy number, and who opens the claim
Your first five minutes, in order
- Protect people, and call 911 if anyone is hurt or in danger
- If it is safe, stop the source at the shut-off that controls it