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Discover

What do senders actually need an AI co-pilot to do — and not do?

Property	Value
🏷️ Status	Complete
📅 Project	FXpress · Cross-Border Sending Companion
🔖 Phase	Discover
🛠️ Method	Semi-structured interviews · Survey · Competitive analysis · Affinity mapping
👥 Participants	4 — senders spanning the automation and crypto-comfort spectrum
📅 Format	Remote · 30–45 minutes per session

What Discover Answered

Before designing an AI co-pilot for moving money, four questions had to be answered first:

What is the actual job people want AI to do in a cross-border send — and what won't they hand over?
How do senders currently feel about the timing of their transfers — and what does that tell us about the product's value?