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Job descriptions and scorecards for restoration owners and estimating managers, from RocketLevel, backed by decades of experience in the trade.
Estimating sets your margin before the crew rolls a single fan. Six seats below: estimator, desk estimator, supplement writer, file reviewer, large loss estimator, and documentation coordinator. Plenty of shops start by loading all six onto one person and split them off as volume forces the issue. Take what fits the size you are now.
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Put a number on every scorecard before you use one. The scorecard lines below name what to measure, deliberately without targets, because a supplement recovery rate or an estimate turnaround that is good in one shop is failing in another and we are not going to hand you a number we cannot source. Set each target off your own trailing twelve months, write it into the job description, and review it against actuals at 90 days.
Seat you are filling, and the three numbers you will hold it to:
Answer:
Where each of those numbers sits today, from your own history:
Answer:
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Reports to: Production Manager or Owner. Purpose: assess damage and produce accurate, complete, profitable estimates that scope the job fully and align with the carrier.
Key responsibilities: on-site inspection and scoping, write estimates in Xactimate against the price list that actually governs the claim, capture documentation and measurements, align scope with the adjuster, identify supplements. Price lists change monthly and vary by region and by carrier program, so verify every line item and unit price in your own current list rather than trusting a code you memorized on a different job.
Scorecard: estimates accurate and complete (low under-scope and few after-the-fact corrections); target margin built in; turnaround time met; carrier alignment; documentation complete.
Reports to: lead Estimator or Production Manager. Purpose: produce or refine estimates from the office using field documentation, freeing field staff and speeding turnaround.
Key responsibilities: build estimates from field notes, photos, and measurements, ensure line items and scope are complete, manage estimate revisions, keep sketches and pricing current.
Scorecard: estimate turnaround time; accuracy and completeness; revisions handled promptly; consistency with company standards.
Reports to: lead Estimator or Production Manager. Purpose: recover the full, justified scope by writing and pursuing supplements with carriers, so the company is paid for the work it actually does.
Key responsibilities: review completed scope against the estimate for missed items, document and justify supplements, communicate with adjusters about the work your company performed, track supplement status to resolution.
Where the seat stops: this person supports your own scope and your own pricing. They do not adjust, negotiate, or settle the policyholder's claim on the policyholder's behalf. That is public adjusting, and whether and how it is licensed is state law, so look up yours. Texas Ins. Code 4102.163(a) prohibits a contractor from acting as a public adjuster, or advertising to adjust claims, on property it is providing or may provide contracting services for, even if the contractor holds a public adjuster license, which the Texas Supreme Court upheld in Texas Department of Insurance v. Stonewater Roofing, Ltd. Co. (Tex. 2024). Florida makes acting as a public adjuster without a license a third-degree felony on any insurance claim, commercial included (Fla. Stat. 626.8738), and on residential and condominium unit owner policies it also bars a licensed contractor from public adjuster services unless it holds that license (Fla. Stat. 626.854(16), limited to those policies by 626.854(19)). Confirm your own state's line and write it into the job description before you fill the seat.
Scorecard: supplement recovery rate and dollars; cycle time to approval; documentation quality; revenue no longer left on the table.