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Sent by a restoration contractor, under their own name and logo. Who it is for: Owners and decision makers weighing a Master Service Agreement (MSA). When to send it: Send it after a first job or a strong meeting.

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Before you send this. Edit the covered-services list to the lines you actually run. Every promise on this sheet, including no lock-in, no minimum, non-exclusive terms, cancellation on notice and additional insured status, has to match the Master Service Agreement you actually sign, and additional insured status exists only if your insurer issues the endorsement. Have your attorney review this sheet and the agreement together.

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Going further. When the decision maker says yes in principle, send the Master Service Agreement Term Sheet so the business points are agreed before legal review starts, and build the agreement itself from the Template: Master Service Agreement Starter and Checklist.

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AGREEMENTS

[ Your logo ]

Master Service Agreement One-Pager

A Master Service Agreement sets the terms with [Company Name] in advance, so an emergency starts with one call instead of a vendor search.

Why property teams put an MSA in place

• One number, one point of contact. When something floods at 2 a.m., your team dials one number and we already know your property. No hunting for a vendor, no explaining the building to a stranger.
• Priority response when everyone needs it at once. In a major storm, buildings without an agreement wait behind whoever called first. Contracted properties like yours are prioritized ahead of non-contracted work where conditions allow. In a declared catastrophe, response targets shift to reflect surge conditions.
• Pricing agreed in the calm, not the crisis. Rates and terms are set before anything breaks, so there is no surprise on the invoice and no negotiating under pressure.
• One office for billing and documentation. Invoicing and the paperwork your carrier and finance team need run through a single point, not a scramble of emails after the fact.
• A dedicated account manager, end to end. One person owns your account from the first call to the final walkthrough and keeps you posted the whole way.
• A clear answer for leadership. When your boss or your carrier asks who is handling this and why, a signed agreement is the answer, decided ahead of time.
• We work alongside your carrier. We document the loss and coordinate with your insurer and adjuster from first call to final invoice, so the claim moves while the building recovers.
• No lock-in, no minimum, cancel on notice. The agreement is non-exclusive and carries no required spend. You keep every option you have today, and either side can end it in writing.

What an MSA with [Company Name] covers

• 24/7 emergency response and dispatch
• Water mitigation and structural drying