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Sent by a restoration contractor, under their own name and logo. Who it is for: Regional property managers, on-site managers and maintenance supervisors. When to send it: Send it to multifamily accounts as the first guide.
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Before you send this. Most apartments built before 1978 are target housing under EPA's Renovation, Repair and Painting (RRP) Rule (40 CFR 745), so work that disturbs paint takes an RRP-certified firm and renovator. The rule relaxes some steps for emergency work, but it does not waive the cleaning, the cleaning verification or the records (40 CFR 745.82(b)). Tenant relocation, notice and habitability duties belong to the owner and are set by state and city law, so leave those calls to the owner and their counsel.
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EMERGENCY GUIDE
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Multifamily Emergency Guide
Water in one unit rarely stays there. It follows the plumbing stack into the units below and beside it. This guide covers the first moves and what to have ready before it happens.
What makes multifamily different
- Water migrates. It follows the plumbing stack down through wall cavities and ceiling assemblies before it shows up anywhere you can see it.
- Units on either side of the loss are often wet inside the wall with nothing visible on the surface. Map which units are actually wet before you decide who moves.
- Relocation carries costs the drying scope does not. Compare both before you decide who moves, and price it against your own relocation history.
- Habitability and notice obligations are set by your state and local rules and by your lease. Confirm yours with counsel before the season, not during a loss, and have the resident notice approved and ready to send.
- After-hours access decides how fast a crew gets to work. Time spent at a locked gate is time the water keeps spreading.
Your first five moves
- Protect people first. Call 911 if anyone is hurt or if water is near energized equipment.
- Shut off the riser serving the stack, not just the fixture. A unit shut-off does not stop a failure inside the wall.
- Knock on the units directly below and beside the loss before anything else. That is where the hidden damage is.
- Photograph every affected unit and the corridor before anyone moves or mops.
- Call [Company Name] at [emergency number] and give us unit numbers, floors, and gate or fob access.
Have this ready before the call