🏠 GEM Resource Hub · 📚 Library · 📘 About RocketLevel · 📘 Playbooks · 🗺️ What's Your Market Worth? · 📅 Book a Call

<aside> 📣

Sent by a restoration contractor, under their own name and logo. Who it is for: Property and facility managers. When to send it: Send it when a decision maker is not ready for a full Master Service Agreement (MSA).

</aside>

<aside> ⛔

Before you send this. Confirm this in your state before you use it. Priority dispatch ahead of non-contracted jobs is an enforceable promise once signed, so the decision maker's copy carries a declared-catastrophe carve-out. Keep it. It does not replace the work authorization signed at each loss. Keep one of the two bracketed fee options in the intro and delete the other. Whether to charge, and how much, is your decision. Price it against how many priority accounts your crews can actually serve at once. This is not legal advice.

</aside>

<aside> ⚖️

Template only. Have your attorney review and adapt this to your state and your contracts before using it on a job.

</aside>

<aside> ✅

Settle these before the decision maker signs. Who can authorize emergency work after hours, by name, and up to what dollar amount. When the response clock starts and what counts as a response; a call back, a supervisor on site and a crew working are three different promises. Which properties and what radius the agreement covers. Where contracted buildings sit in the order during a declared catastrophe, and the written rule you use to rank contracted buildings against each other when calls outrun crews. How many priority agreements you hold in this market and the ceiling you set on them, because the decision maker's risk adviser will ask; The Pre-Loss Plan shows how to set the number. The term, and how either side ends it. If the agreement sits under an MSA, the payment clause and your lien rights live there, so read them with the Template: Master Service Agreement Starter and Checklist. When the decision maker is ready to go further, send the Master Service Agreement Term Sheet.

</aside>

AGREEMENTS

[ Your logo ]

Priority Service Agreement

A short agreement, [with no fee to sign] [for an annual program fee set out in the agreement], that puts your building ahead of non-contracted work and sets response times and rates in advance. It can stand alone or sit under a Master Service Agreement.

What each side commits to

• You: name [Company Name] your first call for emergency restoration, share access, shut-offs, and key contacts, with no required spend and no exclusivity.
• [Company Name]: a stated response time for your building, dispatched ahead of non-contracted jobs, a rate schedule agreed in advance, and your 24/7 number and pre-loss plan kept on file. In a declared regional catastrophe a separate response standard applies, and we tell you in advance where your building sits in the order.

Why property teams sign it

• It is the easy yes before the MSA. Lower commitment than a master agreement, and a Master Service Agreement can be added over it when you are ready.
• It removes the worst-day scramble. When a loss hits, there is no vendor search and no negotiating a rate under pressure.
• The terms are set before the loss. What it costs, if anything, is in writing, and so are the rates.

<aside> 📞

Put a Priority Service Agreement in place. [Rep name] · [phone] · [email] · [QR code]

</aside>

Response commitments apply as set out in the signed agreement, including its provisions for declared catastrophes.

<aside> 🛠️

RocketLevel clients get this one finished. Their logo, credentials, response times and service area filled in, matched to their market, and delivered as a print-ready PDF. Need an asset that isn't here? We build it. See the full asset kit · Book a Commercial Growth Call

</aside>

<aside> 📅

Part of the free GEM Resource Hub by RocketLevel Commercial. Playbooks and tools for running the whole restoration business, A to Z, while specializing in building commercial revenue you own. RocketLevel is a bolt-on inside sales team that strengthens your commercial pipeline. Explore more in the GEM Resource Hub. New here? About RocketLevel and what the system has produced. When you're ready, see what your market is worth or book a Commercial Growth Call.

How we source figures: every number in this library names its source or is labeled as RocketLevel's own working figure. Read the sourcing standard.

</aside>