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Sent by a restoration contractor, under their own name and logo. Who it is for: Facility teams in sprinklered commercial and multifamily buildings. When to send it: Send it with the contact sheet any time, and again in January and February in cold markets.

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EMERGENCY GUIDE

[ Your logo ]

Sprinkler Pipe Break Guide

A broken sprinkler line floods a building fast and takes your fire protection offline at the same time. Handle both, in order, and document as you go.

What to do

• Stop the flooding at the control valve. If there is no active fire, close the sprinkler system control valve to stop the flow. If you are unsure which valve or how, call your sprinkler contractor and the fire department rather than guessing.
• Treat it as a fire-protection impairment. With the system off, the building has no sprinkler coverage. Tag the closed valve, notify the fire department, your alarm monitoring company and your insurer, and post a fire watch until the system is restored.
• Protect people and electrical. Keep people clear of standing water near energized equipment, and do not enter areas where water has reached panels or fixtures.
• Document, then call for mitigation. Photograph the break and the water path before cleanup, then call [Company Name] to extract, dry, and document the loss. Water that has sat in sprinkler piping is not supply-line water: it carries pipe scale and, on some systems, antifreeze. Tell us the system type at dispatch. We call the category on site and the scope follows it.
• Leave the restart to your contractor. Only your sprinkler contractor returns the system to service and confirms it is back in full working order.

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[Company Name] answers 24/7 and has a crew on site within [X] hours in our primary service area. [Rep name] · [phone] · [email] · [QR code]

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General information, not professional advice. In any emergency protect life first and call 911, and act only when it is safe to do so.

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RocketLevel clients get this one finished. Their logo, credentials, response times and service area filled in, matched to their market, and delivered as a print-ready PDF. Need an asset that isn't here? We build it. See the full asset kit · Book a Commercial Growth Call

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Part of the free GEM Resource Hub by RocketLevel Commercial. Playbooks and tools for running the whole restoration business, A to Z, while specializing in building commercial revenue you own. RocketLevel is a bolt-on inside sales team that strengthens your commercial pipeline. Explore more in the GEM Resource Hub. New here? About RocketLevel and what the system has produced. When you're ready, see what your market is worth or book a Commercial Growth Call.

How we source figures: every number in this library names its source or is labeled as RocketLevel's own working figure. Read the sourcing standard.

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🏠 GEM Resource Hub · 📚 Library · 📘 About RocketLevel · 📘 Playbooks · 🗺️ What's Your Market Worth? · 📅 Book a Call