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Owners who scale run one meeting every week that puts most of the fires out before noon.

A RocketLevel playbook for restoration owners on running one recurring weekly leadership meeting, backed by decades of experience in the trade. About a 9-minute read.

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Make your own copy: this is a spreadsheet you can copy and use. Open the spreadsheet. It opens a fresh copy in your own Google Drive, and you fill it in yourself.

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The problem: the week runs you

Owner voice: "I start Monday with a plan, and by 9:30 I am chasing a crew that did not show, an adjuster who will not call back, and a tech who quit by text. The plan is gone. I am not running the company, I am answering it." When every issue lands on you in real time, the team learns to wait for you, and you become the slowest part of your own business. Restoration will always have fires. What is missing is a place to put them, so they all land on your phone at random hours.

The framework: the weekly leadership rhythm

Adapted from EOS, the Entrepreneurial Operating System from Gino Wickman's Traction, where it is called the Level 10 meeting, the weekly rhythm is one standing meeting, same day, same time, every week, that never gets cancelled. It runs your leadership team (the people who own a function: ops, sales, admin and accounts receivable (AR), production) through five blocks in about 90 minutes. Open with a quick good-news round, one personal and one business win from each person, as the segue that gets everyone present before you hit the numbers.

• Scorecard (5 minutes). A handful of numbers that tell you whether the week was healthy: jobs sold, mitigation revenue, AR over 60 days, average days to dry, open estimates, booked commercial meetings. On track or off track. No discussion yet.
• Rocks (5 minutes). Your 3 to 7 quarterly priorities. Each owner says on track or off track, and nobody discusses it yet.
• Headlines (5 minutes). Quick customer and employee signal: a large loss landed, a key tech is wobbling, a property manager called back.
• To-do review (5 minutes). The to-dos from last week. Done or not done. Ninety percent should be done.
• Issues list, worked IDS (about 60 minutes). Everything off track from the blocks above becomes an issue. Rank the top three. Work them one at a time with Identify, Discuss, Solve (IDS): name the real issue and not the symptom, discuss only long enough to understand it, then decide and assign a to-do with an owner and a date. Solve one, then move to the next.

Close on time with a quick recap of new to-dos and who owns each.

Run the meeting: a weekly checklist

• [ ] Lock the standing slot (for example, Tuesday 8:00 to 9:30) and protect it like a job walk you cannot miss
• [ ] Invite only function owners, not the whole company
• [ ] Build a one-page scorecard of 5 to 10 numbers, each with an owner and a weekly target