TL;DR: Press the yellow Reset button every time a new person picks up. Never press it in the middle of a conversation. Reset is how Sayso knows a new conversation has started.
Cue coaches each conversation in three stages: Connect, Discover and Convert. The stages move forward on a timer from the moment you press Start or Reset. Reset sets that timer back to zero and clears the last conversation so the next one starts fresh.
Sayso thinks you're still deep in the last call. When the next person says hello, you get Convert prompts like "book the appointment" in the first few seconds, or prompts about the last prospect. Later in a dial block, prompts can go off-topic or stop.
When you press Reset you can choose Copy and reset to copy that conversation's Smart Capture notes in the same click, or Skip and reset to move on. Paste the notes into your CRM before the next call. Forgot? Every conversation is saved in the web app. See Where are my call notes saved?
Buffer Time is the delay before Sayso starts prompting after you press Start or Reset. If you press Reset the moment someone new picks up and starts talking, set Buffer Time to 0 seconds so prompts start right away. See Buffer Time: when prompts start.
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