@Hosted users/extensions are able to connect their end devices like SIP Phones, Softphones, etc, directly to the @Hosted platform. By default, when you set up a customised white label portal, we will assign you with a SIP Domain. You can view your customised SIP Domain from the Atomic portal by navigating to the Settings page of a specific account that is subscribed to a @Hosted Service Plan and by selecting the Hosted Voice tab.
<aside> 🧭 Navigation: Accounts > List All > Config > Hosted Voice
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To customise the SIP Domain to your own branding, you will need to have access to your domain’s DNS and add an A Record to your DNS with the below information.
<aside> 💡 Let’s say your provided SIP Domain is http://acme.voice.atomcomm.com and you want to change it to be hosted.acme.com.au and you own and have access to the DNS records for acme.com.au. Login to you DNS providers website and add a new A Record with the below information:
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Type: A
Host: hosted (or whatever name you would like to use)
Points to: 52.63.188.118
TTL: 1 Hour
Once the A Record has been updated (it can take anywhere between a couple of minutes to a couple of hours for it to go live), you can then provide your end customers with your own SIP Domain to connect their SIP devices to your Hosted Voice environment.
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⚠️ Custom SIP Domains must be unique for each account. This means if your Custom SIP Domain is hosted.acme.com, you cannot re-use this for the next account. This value must be unique.
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Related Topics:
Setting up a Hosted Voice Account
Create a User for White Label Portal