Voice | Notion

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In this section, you will find all the information about voice services that is offered on the Atomic portal, from how to create a new SIP Trunk to number porting requests.

SIP Trunks

Create a Voice Service

Connections for Services

Call Forwarding

CLI/CLD Translation

Managing Media Relay

Adding / Removing Channels

Connecting to Yeastar Cloud PBX

Ring Back Tone Generation

CDR - Result Codes

MS Teams Direct Routing

1. Create Service Plan

2. Adding the Domain

3. Activating the Domain

4. Connect Teams to Atomic

5. Add Users to Teams

6. Call Routing

8. Calling Policies

9. Caller ID Policies

10. Auto Attendant / Call Queue

Hosted Voice

What is Hosted Voice

Get Started with Hosted Voice

Setting up a Hosted Voice Account

White Label User Portal

Create a User for White Label Portal

Channel versus Users

Setup a Custom Domain

Custom SMTP Setup

Setup Custom SIP Domain

Timezone Management

Admin: Knowledge Base - Hosted Voice

User Guide Handbook

DID Numbers

Ordering a Number

Porting Numbers

Porting Authority Form

Porting a Simple Number @CAT-A

Porting a Complex Number @CAT-C

Porting Cut Over Process

Port Your Telephone Number to a New Provider (Port Out)

Inbound and Outbound Number Formats

Simple Answer Point

Forwarding a DID to an Extension using Asterisk

Number Inventory

Moving DID Numbers

Editing DID’s

General

Telstra Scam Call Changes

Connecting to Atomic via SIP

SIP Response Codes

FAQ’s

How Does Channels Work?

Why is my CLI appearing with a 99900xxxxxxxx number?

I can't dial out using when using the 02, 03, 04, 07,08 and 13

Dialling a Local Number

Sending & Receiving SMS (iOS)

I can’t Assign a number to a Connection